News

ProCook is delighted to share that its Customer Service Team has been awarded the title of Customer Service Team of the Year at the People in Retail Awards (PiRA) 2025.

Run annually, the People in Retail Awards shine a spotlight on the very best individuals and teams driving excellence across the UK retail industry. This accolade highlights ProCook’s unwavering commitment to delivering exceptional service, putting customers first, and fostering a culture of responsiveness, empathy, and continuous improvement.

Over the past year the ProCook customer service function has achieved industry-leading first-contact resolution rates of 94%, fed customer insights directly into product development to enhance satisfaction and strengthen brand reputation, and maintained a consistently strong Trustpilot rating of 4.7/5, reflecting exceptional customer satisfaction.

Receiving this prestigious award is a proud moment for ProCook and a testament to the hard work, dedication, and passion of every member of the customer service team at the company’s Gloucestershire store support centre. It underscores the company’s philosophy that great products must be matched by great people delivering great service at every touchpoint.

“We are honoured and thrilled to receive this recognition. It’s a proud moment for ProCook but more importantly a celebration of our customer service team, who work tirelessly day in, day out to help our customers,” said Lee Tappenden, CEO.

“Delivering outstanding service is central to our growth strategy. By investing in our people and our service culture we are differentiating ProCook in a highly competitive market. This award is independent validation that our focus on customer experience is strengthening our brand and supporting our long-term ambitions.”